Pan Pacific Hotels Group Honours Healthcare Workers with 25,000 complimentary Stays at Six Properties in Singapore

  • 11:54 AM, 11 Aug, 2020

(Singapore, 11 August 2020)  Pan Pacific Hotels Group has unveiled “HERO” (Healthcare Employees Recognition & Ovation) which sees a 25,000 room night contribution in complimentary stays to honour Singapore’s healthcare heroes for their dedication to the nation through the COVID-19 pandemic. As a tribute to their sacrifices in combating the virus, the Group invites them to take a well-deserved respite and enjoy time with loved ones at six of its hotels from 1 December 2020 to 31 March 2021.

The Singapore-headquartered Group has reached out to the various public healthcare groups and will be contributing these complimentary stays to SingHealth, National Healthcare Group (NHG) and National University Health System (NUHS). 

The healthcare workers will be well taken care of by the hotel teams as they recharge, recalibrate and spend time with their families during their stays. Each stay comes with a la carte buffet breakfast, no additional charge for children under 12 years of age staying together, 50% off dining at all hotel operated restaurants and 30% off spa services at St. Gregory. In addition, these healthcare workers will also enjoy a complimentary fast-track to the next elite tier of the Pan Pacific DISCOVERY loyalty programme, allowing them to enjoy privileges during future stays and dining at over its 50 properties across 29 cities.

Beyond these complimentary stays, all healthcare workers in Singapore will also receive preferential room rates at the Group’s properties worldwide and enjoy 30% savings when dining at any of the Group’s operated restaurants in Singapore from 1 December 2020 till 31 March 2021.


Professor Yeoh Khay Guan, Chief Executive of the National University Health System (NUHS), said, “On behalf of our colleagues at NUHS, I would like to thank the Pan Pacific Hotels Group for leading this effort to support our healthcare workers. Over the past few months, healthcare workers have received an outpouring of support from the community, and that has helped many of my colleagues at the frontline get through this difficult period. We want to take care of our staff as we continue the fight against COVID-19, and this respite package comes at the perfect time. We encourage them to take a break to spend quality time with their family and loved ones – a simple joy which they have had little of in recent months.” 

“Looking after our guests, associates and the community has always been at the heart of what we do," said Mr Choe Peng Sum, Chief Executive Officer, Pan Pacific Hotels Group, said:. We recognise and appreciate the sacrifice of these healthcare workers as they serve the community at the frontline in combating the virus. Our contribution of complimentary stays worth $6.5million is our way of honouring them for their exceptional spirit and service to the nation and community through this crisis.”

Earlier in the year, in partnership with Ministry of Culture, Community, and Youth (MCCY), the Group also contributed 3,500 lunches to healthcare workers at Alexandra Hospital, Ng Teng Fong General Hospital and KK Women’s and Children's Hospital, as an appreciation for their dedication and hard work. During the circuit breaker, the Group has also provided over 20,000 meals to low-income families with children whose access to free or subsidised meals in schools were disrupted during this period. 

Properties participating in this initiative include the newly renovated PARKROYAL COLLECTION Marina Bay, PARKROYAL COLLECTION Pickering, PARKROYAL on Beach Road, PARKROYAL on Kitchener Road, Pan Pacific Singapore and Pan Pacific Serviced Suites Beach Road. 

The complimentary stays will be subject to the prevailing regulations and guidelines as stipulated by the local government authorities during the period of stays.

Safety and well-being remains as the utmost priority for Pan Pacific Hotels Group. Launched in June, “Pan Pacific Cares” redefines guest’s stay experience with strict protocols and elevated cleaning measures which are aligned with guidelines by World Health Organisation (WHO) and the respective local authorities. In collaboration with Diversey, a leader in hygiene and infection prevention solutions, our properties use best-in-class cleaning and infection prevention solutions, such as Oxivir and Virex II 256, which are healthcare grade disinfectants that are certified and approved by US Environmental Protection Agency (EPA) to be effective against SARS-CoV-2 (COVID-19). The hotels have also re-engineered processes and implemented requirements including safe distancing measures, thermal temperature scanning and safe entry for all guests and patrons as well as travel and health declaration for all staying guests. All eligible properties have also obtained SG Clean certification.

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