The transfer of the three services to Scoot will optimise aircraft utilisation within the SIA Group, at the same time better matching travel demand. Scoot already operates three and four weekly services to Langkawi and Kalibo respectively, while Pekanbaru will be a new addition to the network. With the transfers, Scoot will progressively adjust its services to Langkawi and Kalibo in the coming months to provide more options and convenience to customers. Scoot also targets to commence sales for Pekanbaru in the first half of 2018, subject to final regulatory approval.
“We are constantly reviewing our route operations to ensure optimisation of the SIA Group’s resources. The transfer of these three services, Langkawi, Pekanbaru and Kalibo, is a move to do just that and also presents a better match of capacity to demand,” commented Mr. Foo Chai Woo, Chief Executive SilkAir.
SilkAir will maintain its flights to three other points in Malaysia, namely Kota Kinabalu, Kuala Lumpur and Penang. For Indonesia, the airline will continue to operate to 10 other points: Balikpapan, Bandung, Denpasar (Bali), Lombok, Makassar, Manado, Medan, Semarang, Surabaya and Yogyakarta. In the Philippines, SilkAir will continue to operate flights to Cebu and Davao.
With the addition of Pekanbaru, as well as Kuantan and Berlin which will be launched in February and June 2018 respectively, Scoot’s network will span 66 cities across 18 countries and territories. Specifically in Indonesia, Scoot’s destination count will rise to five; the existing destinations being Denpasar (Bali), Jakarta, Surabaya and Palembang.
SilkAir customers booked for Langkawi for travel from 09 April 2018 onwards and Kalibo from 29 June 2018 onwards will be given the option to reroute their flight to another SilkAir point in Malaysia or the Philippines respectively, or to continue their travel to Langkawi or Kalibo on a Scoot flight. Alternatively, they can also opt for a full refund of their tickets. Customers booked for Pekanbaru for travel from 31 May 2018 onwards will be given the option to reroute their flight to another SilkAir destination in Indonesia or alternatively, obtain a full refund of their tickets.
All administrative fees and penalties will be waived for customers who have purchased tickets prior to today. This also applies to KrisFlyer redemption tickets. SilkAir guests who require further assistance may call the SilkAir Contact Centre at +65 6223 8888.